Phoenix Valuations, LLC: Using technology to improve your customer experience
Here at Phoenix Valuations, LLC we seek to be on the forefront of appraisal technology. From smart phones and tablets to laser measuring and GPS devices, we are always looking to find better, faster methods for appraising. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at 480.634.5980 for appraisal orders in Maricopa County!
If you ask the average appraiser, most will agree that much has changed with nearly every aspect of the appraisal business. We put quality first but we know that speed is always desired in the Appraisal industry and the logical place to save time is in our daily workflow. The appraisers that have steadily embraced new technology have been the ones able to provide their customers with more accurate reports, better customer service and faster turnaround times.
Experience the difference a tech savvy appraiser can makeContact Phoenix Valuations, LLC
Quick online ordering
Way back when, a lot of our orders were ordered via fax and were confirmed with phone calls once we arrived at the office. In this scenario, it might of taken far too long to hear back to see if the order could be taken. Things are quite a bit different different now. These days, when orders are entered on the website, we receive a digital notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
At Phoenix Valuations, LLC we understand it's all about "cycle time". The less waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Multiple report delivery options
At the least, you can expect us to deliver your final report electronically as a PDF. Many clients prefer email because they're accustomed to receiving attachments like PDFs in their inbox. It's much better than when everything was on paper. But,we've even been able to improve how you receive your report with this website.
Ever lost a file that was sent to you? Or have you ever had an attachment blocked because of the file size? We provide a solution for those problems, too. When we deliver an appraisal through our website, the client receives a link via email to retrieve the PDF. By bypassing email completely we get around any problems caused by file size. Best of all, the file is hosted on our site for 90 days. So if anything happens to the file, you can log back into our site and retrieve it - saving you time, since we won't even need re-send the report.
Advanced data gathering tools
Gathering the data for an appraisal is an intensive process.. We spend quite a bit of time collecting the facts on the subject property, as well as the local market data and trends. Once again, technology has stepped in to help Phoenix Valuations, LLC.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using an app for our phone that allows us to sketch a floorplan right on site. Rather than using a clumsy, old tape measure, a large percentage appraisers are adopting accurate laser measuring devices, making even hard to reach areas accesible.
Using this technology allows us to ensure an accurate report, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Digital work file technology
It would be much easier if appraisers could complete an appraisal, give it to the client, and never be concerned with revisiting that report again. However, appraisals are used to document the condition of a property on the inspection date. Therefore, appraisers must retain their reports for 5 years, allowing them to recall any appraisal at any time to defend the valuation or to be used in legal proceedings.
Here again, Phoenix Valuations, LLC uses all the technology available to us to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we're able to retrieve that report at any time and recall exactly what that assignment was about.
We wanted to give you a bit of insight into how we use technology daily. Investing in the right software, gadgets, and a high level of customer service allows the appraiser to deliver reports more efficiently, with a higher level of accuracy. The goal is to lower costs, and in turn provide you with faster appraisals.